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Shipping Policy

Shipping

At Labode, our goal is to package your order as quickly as possible! Online orders will be processed from Monday to Friday, 11am to 6pm. Please allow 3-5 business days for your order to be completed and packaged. Once the order has been packaged and double checked for accuracy, we will then send you an email confirmation of shipment with a tracking number.

We offer free shipping for orders $100 or more. This offer applies to all orders shipped within Canada and the US (not available in Hawaii and Alaska, sorry Maui ☹). Oversized items that will be marked in the description, are excluded from this offer, and are subject to additional shipping fees. Canada Post, Fed Ex and UPS charge an additional handling fee for large and/or heavy parcels. These additional shipping fees along with any duties or taxes incurred upon delivery are the responsibility of the customer.

Flat rate shipping in Canada is $17 CAD, however, this does not apply to oversize or overweight items. All Canadian orders are mailed via Canada Post Expedited Parcel, UPS Standard or Fedex Ground within 3 business days of receipt of payment. A tracking number will be provided once your order has shipped. Please note that oversized/overweight items are subject to additional shipping charges and are not eligible for free shipping.

Flat rate shipping to the US is $16 USD, however, this does not apply to oversize or overweight items. All US orders are mailed via UPS Standard or FedEx International Ground and are released for shipment within 3 business days of receipt of payment. A tracking number will be provided once your parcel has shipped. Duties and taxes may be payable by the customer upon receipt of parcel. Customers are responsible for import taxes, carrier fees, and customs declarations. Please note that oversized/overweight items are subject to additional shipping charges and are not eligible for free shipping. Please allow 5-7 business days for delivery in the US. 

Unfortunately, we do not offer shipping outside of the US and Canada at this time.

Once your package has been picked up by the carrier,  we no longer hold responsibility of delays, missing/lost packages, or shipping damage.

Local Pickup

Sometimes you need it in a hurry, so we’ve got you covered! We offer curbside pickup for all local orders Monday through Saturday, from 12pm to 4pm.

Cancellations or Changes

Whether you’ve changed your mind or forgot to add something, we are happy to make any revisions within 24 hours of purchase. Contact us at cusomerservice@labode.ca and we will sort everything out!

Packaging

We work extremely hard to use eco-friendly packaging that is both conscious of the environment and effective. While purchasing eco-friendly packaging is great, reusing is even better! We reuse all shipping materials that are in good shape to give them new life and do our part in working towards making environmentally conscious decisions.